We have contracted with CMS for over 3 years to help us with our emergency maintenance calls in Columbus, Cincinnati, and Tampa and would recommend them to any organization that needs a property management answering service. They have a very professional staff that will contact our on-call technicians quickly when there is an emergency and do an excellent job ensuring that our account is working optimally and they even offer suggestions on how to improve our account. We have been pleased with all aspects of their service. If you are looking for a call center I would give them a call.
I was more than happy when approached to provide CMS with a reference letter. Setting up a centralized emergency service call center for our organization was no small undertaking considering we have over 640 properties with individual instructions. Initially I was quite leery that this would work out, but CMS met and exceeded all of our organization’s expectations. They were able to integrate all of our properties into their system and track issues by property and type. This information was then uploaded into our systems which saved our organization numerous hours of data entry and allowed us to better track maintenance issues.
Their client service team is exceptional and partnering with Sarah, as our dedicated client service representative, provided us with the confidence that we needed to trust our organization’s emergency service to CMS.
I would highly recommend CMS Customer Solutions to any property management company looking for reliable high quality answering services.
Kohr Royer Griffith
I would highly recommend CMS to any medical practice looking for a high quality, responsive call center. I am a manager at a 4 location Specialty Medical Practice with 25 physicians. Before we joined CMS, I was constantly responding to complaints and was always looking for solutions. CMS has those solutions available and has a team of professionals to implement them. Unlike some answering services CMS has supervisors available 24 hours per day.
CMS worked diligently with us to understand the needs of our practice and created a 100% customized account that addressed the complexities of working with 4 locations and 25 doctors. We utilize their virtual receptionist service to handle daytime overflow and we use their emergency answering service after hours and weekends. Their ability to integrate with our systems, customize instructions for each physician and situation, and detailed reporting has made our business more efficient.
If you are having problems with your current service I would encourage you to give CMS an opportunity.
Our Ophthalmic practice has been a client with CMS for over 7 years and we are extremely pleased with their service. They have great people answering their phones and their account management team is excellent to work with. They have always been responsive to our needs and quick to make suggestions when we have a need.
Ophthalmic Surgeons & Consultants
CMS recently asked us if we would be interested in reviewing their services and we thought it would be an excellent opportunity for us to thank them for the 7 years of exceptional service. We had worked with numerous call centers in the past and we could never find a service that was able to keep both the patients and the physicians happy until we began using CMS. Their staff is very conscientious and always willing to help. They make sure the on-calls receive the true emergency calls quickly and also make sure they aren’t bothered with calls that can wait for the office to open. I would highly recommend CMS to any medical practice.
The company I work for has been using CMS for the last 4+ years, and I cannot praise them enough. Their front line operators do a great job for our customers, their customer service is quick to respond to all of my requests, and they are technically innovative.
I highly recommend CMS and commend their ownership with instilling a sense of pride and ‘can do’ mindset in the people who work there.
As the owner of an Insurance Agency in Upper Arlington, Ohio, I work in a relationship business. Typically when people call my office, they aren’t having the best day, so my agency needs to be available when my clients or potential clients need us. My clients appreciate how CMS is able to keep that personal touch with a person to person phone call when we are in an appointment or closed for the evening. Our retention has improved and we are actually winning the business of new clients because of the personal attention that we are able to give each person that contacts my agency.
We recently moved locations and any owner of a small business can understand how much of a headache that can be. I was impressed with CMS’s ability to help me transition from my old location to my new location with as little trouble as possible. Actually, during the move we were able to not miss a call, even when the phone company was a couple days out on activating service at our new location. Michele even did a three way call to help walk me through what we needed to do to get our phone lines forwarded to the call center. This saved me so much time and actually made my agency money with the calls that we were able to follow up on and close on.
CMS is cost effective and essential to any small business. I highly recommend them to anyone that is looking for a cost effective and professional way to service their inbound calls on a daily basis. As an owner of a small business, expense control is a vital part of our profitability. CMS is consistently a profit center for my agency. My agency looks forward to a long relationship with CMS as my agency grows and they grow with us.
Farmer’s Insurance Agent