SOC 2 Whistleblower Policy Requirements
SOC 2 requirements dictate that compliant organizations must maintain a whistleblower policy that provides “separate communication lines.” Specifically, “separate communication channels, such as whistleblower hotlines, are in place and serve as fail-safe mechanisms to enable anonymous or confidential communication when normal channels are inoperative or effective.”
Developed by the American Institute of CPAs (AICPA), SOC 2 is an auditing procedure that ensures service providers securely manage data. SOC 2 is specifically designed for service providers storing customer data in the cloud. That means SOC 2 applies to nearly every SaaS company, as well as any company that uses the cloud to store its customers’ information.
ISO Compliant Whistleblower Management Systems
The International Organization for Standardization (ISO) has several international standards for governing anti-bribery, quality management, and whistleblower management systems. ISO 37002, the newest standard coming in 2021, is the guidelines for whistleblowing management systems. ISO 37002 will provide “guidelines for implementing, managing, evaluating, maintaining and improving a robust and effective management system within an organization for whistleblowing”.
Other ISO standards with anonymous reporting and whistleblower provisions include ISO 37001 (anti-bribery management systems) and ISO 9001 (quality management systems).
A 24 Hour, Third Party Whistleblower Hotline That Ensures Compliance
CMS helps companies meet and exceed the whistleblower compliance provisions of SOC 2 and ISO by providing 24-hour anonymous hotline services and web-based incident reporting solutions. Together, these systems give organizations a secure, third-party system for fielding and processing whistleblower complaints and other incident reports.
Our third-party compliance hotline service helps organizations meet all of the reporting and data security requirements of their whistleblower policies. With CMS, you can create a protective environment where people can confidently report concerns in order to help your organization prevent and deal with wrongdoing.